Returns And Exchanges
Eviluxe Return & Exchange Policy
We at Eviluxe want you to love your purchase. If you need to return or exchange an item, please follow our policy below.
Eligibility for Returns & Exchanges
- Items must be returned within 30 days of receipt.
- Items must be in their original condition, unworn, unwashed, and with all tags attached.
- To initiate a return or exchange, contact us at support@eviluxe.com with your order number and reason for the return or exchange.
Return Process
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Contact Customer Support:
- Email us at support@eviluxe.com with your order number and reason for the return.
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Receive Return Authorization:
- Our customer support team will provide you with a return authorization number and instructions.
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Prepare Your Return:
- Pack the item securely and include the return authorization number and a copy of your receipt.
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Ship the Item:
- Customers are responsible for return shipping fees. Use a trackable shipping method.
Exchange Process
- If you need to exchange an item for a different size or color, follow the return process and place a new order for the desired item.
- Once we receive your return, we will process the exchange and ship the new item to you.
Non-Returnable Items
- Final sale items
- Gift cards
- Intimate apparel and swimwear
For any questions regarding our return and exchange policy, please contact us at support@eviluxe.com.